Privacy policy

Privacy Policy

Last updated: 30 April 2026

This Privacy Policy describes how MOCAFINO ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mocafino.ae (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Data Controller

The data controller responsible for your personal information is:

Online Empire s.r.o.
Bořivojova 878/35, 130 00 Prague 3 – Žižkov
Czech Republic
Company ID: 02082870
VAT Number: CZ02082870
Registered at the Municipal Court in Prague, Section C, Insert 258904

Contact for privacy matters: info@mocafino.ae
Phone: +971 56 555 3544

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

3. What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services.

Information You Provide Directly

Contact details: name, address, phone number, email address.
Order information: billing address, shipping address, payment confirmation, email, phone number.
Account information: username, password, security questions (if you create an account).
Shopping information: items you view, add to cart, or add to wishlist.
Customer support information: any information you include in communications with us.
Marketing preferences: your subscription status to our newsletter and communication preferences.

Information Collected Automatically

We automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. This may include:

Device information (type of device, operating system)
Browser type and version
IP address and approximate location
Pages visited, time spent on pages, links clicked
Referring website
Date and time of visit

Information from Third Parties

We may receive information about you from our service providers and partners listed in Section 5 below.

4. How We Use Your Personal Information

Order fulfilment: to process and deliver your orders, send order confirmations, and provide customer support.
Account management: to create and maintain your customer account.
Communication: to respond to your inquiries and provide customer service.
Marketing: to send you newsletters, promotional offers, and product recommendations (only with your consent — you can unsubscribe at any time).
Analytics and improvement: to understand how visitors use our Site and improve our Services.
Advertising: to deliver personalised ads on third-party platforms based on your interests.
Security and fraud prevention: to detect, investigate, and prevent fraudulent or malicious activity.
Legal compliance: to comply with applicable laws, regulations, and legal processes.

5. Third Parties We Share Information With

We share your personal information with trusted service providers who help us operate our business. These include:

E-commerce Platform

Shoptet a.s. — provides the technical infrastructure for our online store. Servers are located in the Czech Republic (European Union). Shoptet processes data on our behalf as a data processor.

Payment Processing

Shoptet Pay — handles payment processing for orders placed on our Site. Payment card details are processed directly by Shoptet Pay's secure payment gateway and are not stored on our servers.

Shipping and Delivery

FedEx — delivers your orders. We share necessary information (name, shipping address, phone number) to enable delivery.

Email Marketing

Leadhub — manages our email marketing campaigns and newsletters. You can unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us.

Analytics and Advertising

Google Analytics 4 (Google LLC) — analyses how visitors use our Site.
Google Ads (Google LLC) — for advertising and conversion tracking.
Meta Pixel (Meta Platforms, Inc.) — for advertising on Facebook and Instagram and conversion tracking.

These providers may use cookies and similar technologies to collect data about your interactions across websites for analytics and advertising purposes.

Legal Authorities

We may disclose your information to government authorities, law enforcement, or other third parties when required by law or to protect our legal rights.

6. International Data Transfers

Your personal information is primarily stored and processed within the European Union (Czech Republic). Some of our service providers (such as Google and Meta) are based outside the EU, which may involve transferring your data to countries including the United States. In such cases, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to ensure your data is protected.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, analyse usage, and provide personalised content and advertising.

Types of Cookies We Use

Strictly Necessary Cookies: required for the Site to function (e.g., shopping cart, login). These cannot be disabled.
Analytics Cookies: help us understand how visitors use the Site (Google Analytics 4).
Marketing Cookies: used to deliver relevant ads and measure their effectiveness (Google Ads, Meta Pixel).
Functional Cookies: remember your preferences (e.g., language, items in cart).

You can manage your cookie preferences at any time through the cookie banner on our Site or in your browser settings. Note that disabling certain cookies may affect Site functionality.

8. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements:

Order and invoice data: 10 years (required by tax and accounting laws).
Customer accounts: 3 years from your last activity, after which inactive accounts may be deleted.
Marketing data: until you unsubscribe or withdraw consent.
Customer support communications: 2 years.
Cookies: vary by type — session cookies expire when you close your browser; persistent cookies typically expire within 12-24 months.
Analytics data: up to 26 months (Google Analytics 4 default retention).

9. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal information:

Access: request a copy of the personal information we hold about you.
Rectification: request correction of inaccurate or incomplete information.
Deletion: request deletion of your personal information (subject to legal retention requirements).
Restriction: request that we limit how we use your information.
Data portability: request a copy of your data in a structured, machine-readable format.
Objection: object to certain types of processing, including direct marketing.
Withdraw consent: withdraw your consent at any time where processing is based on consent.
Lodge a complaint: file a complaint with a data protection supervisory authority.

To exercise any of these rights, please contact us at info@mocafino.ae. We will respond within 30 days.

10. Marketing Communications

We send marketing emails only with your explicit consent. You can unsubscribe at any time by:

Clicking the "unsubscribe" link at the bottom of any marketing email
Contacting us at info@mocafino.ae

Even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for all data transmitted between your browser and our Site
Secure payment processing through PCI-DSS compliant providers
Regular security updates and monitoring
Access controls limiting who can view personal information

However, no security measures are completely impenetrable. We cannot guarantee absolute security of your information.

12. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at info@mocafino.ae so we can delete it.

13. Third-Party Websites and Links

Our Site may contain links to third-party websites and platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

14. User-Generated Content

If our Site allows you to post product reviews or other user-generated content, please be aware that any information you choose to share publicly may be visible to other users. Do not share personal information you would not want to be publicly accessible.

15. Applicable Law

This Privacy Policy is governed by the laws of the Czech Republic (as the country where our company is registered) and the European Union's General Data Protection Regulation (GDPR). For customers located in the United Arab Emirates, we also comply with applicable provisions of UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

16. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, or if you would like to exercise any of your rights, please contact us:

Email: info@mocafino.ae
Phone / WhatsApp: +971 56 555 3544
Support Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (GST / UAE Time)

Postal address:
Online Empire s.r.o.
Bořivojova 878/35
130 00 Prague 3 – Žižkov
Czech Republic